Vermont Medicaid Members
Chronic Care Management Program

The Medicaid Chronic Care Management Program:

• Works to improve your chronic condition(s)
• Helps you take control of your health
• Reminds you to take care of your health
• Supports your relationship with your doctor

When you agree to work with an APS Health Coach, you have certain rights and responsibilities.

Rights
I have a right to:

• Get information about APS services and the Medicaid Chronic Care Management Program.
• Get the names and contact information of APS staff with whom I talk. I can also ask to talk with their supervisors.
• Privacy of my health information. APS will only use my records for this program. APS can only release my information as permitted by State and Federal laws.
• Be treated with respect.
• Be treated as an individual.
• Be involved in making decisions about my health. As allowed by law, a family member or guardian can represent me.
• Speak with APS in my own language. If need be, APS will get me a translator for free.
• Be told the rules for participating in the Medicaid Chronic Care Management Program.
• Choose not to be in the Chronic Care Management Program. If participating, I can quit at any time.
• Be informed of future health benefits from the Medicaid Chronic Care Management Program.
• Upon request, get a written copy of my goals.
• Complain about APS’ policies and to state my opinion without fear of punishment.

Responsibilities
I have the responsibility to:

• Give APS and my doctor the information they need to provide me with services.
• Follow my Medicaid Chronic Care Management Program care plan.
• Work with APS and my doctor to meet my health goals.
• Understand my health problems as much as I can.
• Notify my doctor of my involvement in the Medicaid Chronic Care Management Program.